Privacy Policy

Last updated: December 2025

PayMed.ai ("we", "us", or "our") provides tools to help users review, analyze, and better understand their medical bills. We take privacy seriously and are committed to protecting your personal information.

1. Information We Collect

We may collect the following types of information when you use PayMed.ai:

  • Medical bill uploads: Documents or images you submit for analysis.
  • Automatically removed data: Before analysis, personally identifiable information (names, dates, addresses, IDs) is automatically stripped.
  • Usage information: Device, browser type, and interactions with the site.
  • Account or contact details: Only if you choose to provide them (e.g., support requests).

2. How We Use Your Information

We use your information to:

  • Analyze your medical bills and generate a report.
  • Improve the accuracy and quality of our service.
  • Respond to support inquiries.
  • Maintain security and prevent misuse.

3. How We Protect Data

  • Uploaded documents are processed securely and removed immediately after anonymization.
  • We store only the anonymized bill data needed to generate your report.
  • Reports are stored for 7 days unless otherwise stated.
  • We do not sell, rent, or trade personal information.

4. Sharing of Information

We do not share personal information with third parties except:

  • When required by law or legal process.
  • To maintain and operate our infrastructure (e.g., hosting providers).

5. Cookies and Tracking

We may use cookies for website functionality and analytics, but we do not use advertising trackers.

6. Your Choices

  • You may delete your data at any time by contacting us.
  • You may request a copy of your anonymized report while it is available.

7. Children's Privacy

PayMed.ai is not intended for children under 13. We do not knowingly collect information from children.

8. Changes to This Policy

We may update this Privacy Policy to reflect changes in our service or legal obligations. If we do, we will update the "Last updated" date.

9. Contact Us

If you have questions about this Privacy Policy, email us at

support@paymed.ai